FAQ

Magazine

What's inside Animal Planet magazine?

Animal Planet Magazine is for every child who loves animals and the world they live in. Filled with curious creatures, incredible destinations and natural wonders, Animal Planet Magazine empowers children to learn about the world around them.

What age group is the magazine aimed at?

Readers are generally aged 7 to 12 however we have both younger and older readers.

What equipment will I need to buy for the experiments?

We try to ensure that equipment is household items however on occasion store bought items may be required.

Delivery

I've just signed up. When should I expect my first magazine?

Our publications are printed about five weeks in advance. This is the reason subscriber copies are dispatched before they go on sale in the shops, therefore it can take a few weeks for your subscription to begin. If you wish your subscription to start sooner or to delay the start of the subscription to coincide with a specific time (e.g. a birthday), please call our Customer Service team on Freephone 0800 904 7260 (UK) or +44 (0)1382 575322 (Overseas). Our Contact Centre is open from 8am to 6pm, Mon- Fri (UK times).

When does Animal Planet get posted?

Subscribers normally receive their copy a few days before they go on sale in the shops.

Subscriptions

Can I give a subscription as a gift?

Yes, when ordering you’ll have an option to choose a different shipping address to give a subscription as a gift. You can also send a FREE gift message when buying.

Can I change my payment plan?

If you have a direct debit subscription, this can be cancelled at any point. You can then choose your preferred subscription. Pre-paid subscriptions will cancel once the payment period ends.

How do I cancel my subscription?

If you have a direct debit subscription, this can be cancelled at any point by telephoning 0800 904 7260 UK Only (+44 (0)1382 575322 Overseas). Pre-paid subscriptions will cancel once the payment period end.

How do I contact you?

For subscription queries please email shop@dcthomson.co.uk or telephone 0800 904 7260 UK Only (+44 (0)1382 575322 Overseas). Our Contact Centre is open from 8am to 6pm, Mon- Fri (UK times).

Schools

What year group(s) is the magazine suitable for?

Our readers are generally Y3-Y6 / P4-P7 aged children however we have both younger and older readers as well.

Can I pay for my school subscription by invoice?

Yes, please contact our Schools Customer Service Team by email schools@animalplanetmagazine.com or telephone (+44 (0)1382 575795). Our Contact Centre is open from 8am to 6pm, Mon- Fri (UK times).

What happens to our school magazine(s) during the school holidays?

Your magazine(s) will continue to be delivered during school holidays with each new issue being delivered every 4 weeks.

How can I order as an International School?

You can order by credit/debit card online. Alternatively please contact our Customer Service Team on +44 1382 575795 or email schools@animalplanetmagazine.com.

How do I access my free teaching resources?

We have partnered with the literacy experts at Plazoom.com to bring you high-quality teaching resources that can be used alongside the magazine each month to ensure you and your pupils get the most out of Animal Planet. To access your resources simply create a FREE account at plazoom.com/animal-planet and download your new resource for each issue.

How do I contact you?

For all school queries please contact our schools team on +44 1382 575795 or email us at schools@animalplanetmagazine.com.

Let Us Help

Are you having an issue with your subscription or accessing content?

Our support team is here to help.
0800 318 846 (UK) +44 1382 575580 (international) +44 1382 575795 (schools)
shop@dctmedia.co.uk
dcthomsonshop.co.uk
schools@animalplanetmagazine.com

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